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Computer World: Digital innovations in duty-free

It would be easy for the global duty-free and travel-retail industry to apply the classic proverb “Let sleeping dogs lie” to the prospect of digital innovation. The trade has so many external challenges on its plate that the task of ...

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West greets East through EU-China Tourism Year

Friday 19 January saw the official launch of EU-China Tourism Year (ECTY) at the Doge’s Palace in Venice, Italy. But you could hardly be blamed for missing it in the travel-retail channel. Despite promising to be the largest-ever official EU-wide ...

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Diplomatic & Military report: Delivering Value

No matter the duty-free or travel-retail environment, it is vital to deliver for value for money. From a diplomatic and military duty-free perspective, this is fundamental in creating exceptional customer experiences that delight and offer a point of difference from ...

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A new beginning in the Nordics for Heinemann

Last April, Gebr Heinemann Retail and Copenhagen Airports revealed they were to continue their successful 10-year association, with the early extension of the duty-free concession for the Danish capital’s airport. The 10-year agreement was due to expire at the end ...

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Wine report: The Bittersweet Vintage

Mother Nature gave much of the global wine industry a pounding in 2017. Extreme weather conditions in European wine-producing countries like France, Italy and Spain led to the European Commission declaring the harvest of 2017 the worst since 1982. The ...

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Legends: London Supply’s Victor Hugo Bonnet

Fuelled by a desire to work from an early age in order to help his family, London Supply vice-president Victor Hugo Bonnet, 75, has always been ambitious to develop. Born in the suburban neighbourhood of Buenos Aires where he was ...

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Latin America report: A return to form

Before the final ASUTIL conference earlier this month, president and Dufry Brazil & Bolivia CEO Gustavo Fagundes describes how Latin America is seeing a welcome return to travel-retail growth

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In Focus: First port of call

Independent, family-run global travel retailer Gebr Heinemann is headquartered at the Port of Hamburg—a location it describes as the “gateway to the world of global travel shopping”. Against the backdrop of a shifting and ever-changing market environment, Gebr Heinemann, founded ...

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China Report: Unlocking potential

Retailers, airlines, landlords and brands examined the key issues shaping the future of the evolving Chinese market at the TFWA China's Century Conference in Guangzhou. Andrew Pentol reports

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Americas Report: New heights

The DFASS Group has set off in 2017 soaring with the Miami-based inflight and airport travel retailer’s reach expanding throughout the Americas and into new business avenues. The start of the year marked the beginning of several partnership extensions, new ...

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China Report: Raising the bar

As the duty-free and travel-retail industry prepares to descend on Guangzhou for the 2017 Tax Free World Association China’s Century Conference in Guangzhou next month, there is plenty to ponder as far as the China travel-retail and duty-free market is ...

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Sunglasses report: Clear vision

The sunglasses category is predicted to grow from its current 2.7% market share of travel-retail sales to 4% in 2020 as part of the Vision 2020 initiative. Tina Milton reports how the segment can reach this goal

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Middle East and Africa report: Absorbing impact

The Middle East travel-retail industry must press forward with key commercial projects despite external challenges such as terrorist atrocities and currency developments, writes Andrew Pentol

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Duty-free Legends: Jonathan Smith

  This year marked Travel Blue executive director Jonathan Smith’s 30th anniversary in travel-retail. He tells David Tran how the industry remains all about people and personalities

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Duty-free Legends: George Horan

June 2016 marked the farewell of Dubai Duty Free president George Horan, who has announced his retirement. He tells David Tran about some of his personal highlights over the past 40 years.

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