Coach Area Manager / Seoul, Korea

Coach is accelerating our growth in Korea, and that means world-class careers for ambitious, talented people who have an appreciation for high-end luxury goods. Since 1941 we've been the premier brand in high quality accessories, from handbags and business cases to luggage and travel accessories.

If you have a passion for the finer things in life, are a top performer, and are interested in associating yourself with a world-class brand, we'd like to hear from you. We offer excellent career growth opportunities, competitive salaries and outstanding benefits.

“With average sales growth of 24% over the past three years and a 61% return on invested capital, Coach is No. 1 on this year's BusinessWeek 50 ranking. The companies that make up the BusinessWeek 50 represent the star performers in each of the 10 sectors that make up the S&P 500.” Business Week, March 2008

Primary Purpose: The Area Manager will manage the sales, operations, and staff development of the Duty Free stores to achieve maximum profitability, compliance with company procedures and excellence in customer service.

The successful individual will leverage their proficiency in retail to...

Sales & Customer Service

• Ensure the highest level of customer service is being provided in area stores.
• Work with Store Managers to achieve sales goals.
• Recognize best sellers and superb customer service, while serving as a role model for both.

Staff Training & Development

• Interview, screen, hire, coach and counsel Store Managers (and Store Associates if appropriate) in accordance with Coach policies.
• Delegate duties and responsibilities to foster a sense of ownership among Store Managers and to increase efficiency of store operations.
• Ensure consistent management, operational practices and customer service in all stores in area.
• Implement Coach training programs (e.g. Sales Training, Product Knowledge, etc.); hold regular staff meetings and initiate on-the-job training; supervise and train Management Team to develop their managerial skills.

Visual Merchandising

• Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction. Work in partnership with Retail Operations.
• Stay current on product range and educate staff on competitors’ products offering.
• Oversee maintenance of accurate inventory records.
• Funnel product improvement ideas and feedback to corporate.
• Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction. Work in partnership with Retail Operations.
• Implement Coach merchandising standards in partnership with Coach Visual Management Team and Retail Operations.
• Maintain visual prop inventory.
• Supervise installation of Coach locations and in-store fixture programs and partner with Coach corporate visual merchandising to develop floor plans for all installations prior to shop set-up.
• Partner with Coach Visual merchandising team and Distributor to adapt floor sets based on business trends.

Operations

• Comply with all local lease and statutory obligations as well as with local codes.
• Identify methods for lowering expenses and increasing overall store profitability.
• Ensure payroll percent is achieved.
• Uphold highest standards on all Company audits.
• Ensure that all HR paperwork (new hires, terminations and change in status) is promptly and accurately completed.
• Ensure execution of performance management for district, including reviews, goals, and disciplinary action process.

Integrity & Professionalism

• Represents the brand appropriately in all situations.
• Consistently ensures team compliance to company guidelines.
• Appropriately reacts to unethical or unprofessional behavior.
• Demonstrates professional ethics and instills them among all team members.
• Maintains professional demeanor even in times of stress.
• Maintains objectivity and considers all points of view.
• Maintains alignment with company goals and vision.

Key Relationships

• Supervises Store Staff. Also maintains contact with New York team, including Sales and Store Operations.

The accomplished individual will possess...

• Ability to effectively communicate important issues related to Market to Coach Sr. Management, and partner on solutions.
• Solid command of English language required.
• Pro-active problem solver – ability to assess an issue and develop action steps for resolution.
• Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole.

An outstanding professional will have...

• Bachelor’s degree.
• A minimum of 10 years prior experience in an upscale retail environment, including 2-4 years as a multi-store manager.

Please visit http://www.coach.com/online/handbags/genWCM-10551-10051-en-/Coach_US/CompanyInformation/Careers/JobsatCoach and apply to requisition number 941.