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WDF puts customer service at heart of new fragrances conceptWDF puts customer service at heart of new fragrances concept
John Rimmer
15-Oct-2004
As revealed on Raven Fox website RavenFox.com, World Duty Free (WDF) has opened a new fragrances concept at London Heathrow terminal one. CEO Mark Riches told DFNI that the concept would focus on customer service, with a high level of consultant support
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The retailer is yet to gain trademark approval for the concept's name.
As revealed on Raven Fox website RavenFox.com, World Duty Free (WDF) has opened a new fragrances concept at
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(30-Sep-2004) - A new store in London Heathrow terminal one is to raise the standard for customer service in beauty, says World Duty Free CEO Mark Riches
(15-Dec-2004) - World Duty Free (WDF) has confirmed that the beauty sector accounts for well above 50% of its sales and the figure is on target to reach 60% in the next two or three years
(1-Sep-2005) - Chanel's 40sq m (430sq ft) nail bar in World Duty Free's London Heathrow terminal three store has enjoyed a 90% sales conversion rate since it opened in February
(21-Dec-2004) - A new concept under trial at Edinburgh could be rolled out across the business
(5-Dec-2006) - Well-being concept Rejuve has closed at London Heathrow terminal one eight months after it opened in March