Virgin returns to Novo IVC for its inflight POS solution

Tina Milton

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Virgin Atlantic Airways has implemented Novo IVC's POS system across its fleet this year with the help of inflight concessionaire Tourvest Duty Free

Virgin Atlantic Airways has worked with Novo IVC to implement a POS solution across its fleet with 580 devices rolled out in three phases through the company's South African concessionaire Tourvest Duty Free.

Tourvest Duty Free crew liaison manager for Virgin Atlantic David O’Callaghan said: ““The implementation of the Falcon units across the Virgin Atlantic fleet was a huge success, due in no small part to the expertise, professionalism, reliability and flexibility of all at Novo”.

He added: “The Novo IVC team were able to develop a bespoke software application to meet our customers’ requirements as well as interfacing with Tourvest Duty Free’s existing back office systems. They were always responsive to our requests and regularly went the ‘extra mile’ to respond to, and meet, our tight deadlines”.

Tourvest first selected the Novo system on Kenyan Airlines back in 2000 and since have implemented its systems across South African Airways, Air Namibia, and now Virgin Atlantic.

Tourvest Duty Free CEO Ian Hay said: “Upon taking the decision to automate our onboard operations globally so that we could offer maximum efficiency to our clients, we researched our potential suppliers extensively and embarked on a tender process which was exceptionally thorough in order to make sure that our detailed requirements were met. At the end of this process we concluded that Novo IVC were best equipped in terms of technology, attitude and expertise to partner us moving forward.”