Virgin and bmi take top ISPY awards

Tina Milton

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Virgin Atlantic Airways, bmi Charter and Easyjet scooped the top awards at the Inflight Sales Person of the Year event

The Inflight Sales Person of the Year Awards (ISPY), which was held at a glittering ceremony on November 18 at the bmi training centre near London Heathrow airport, attracted cabin crew from several airlines as well as travel-retail executives and suppliers.

Organised by Travel Retailing Training, the event marked the successes of the best inflight sales staff and helped to develop their selling techniques. Virgin Atlantic Airways's Jane Nuttall secured the Inflight Sales Person of the Year award in the scheduled airlines section, while Karl Kavanagh from bmi Charter won the charter award. In the low-cost category Easyjet's Lee Johnson scooped the top accolade.

The full list of ISPY winners is as follows:

Inflight Sales Person of the Year award

Scheduled Airlines: Jane Nuttall, Virgin Atlantic Airways

Charter Airlines: Karl Kavanagh, bmi Charter

Low-cost Airlines: Lee Johnson, Easyjet

 
Sales Awareness Award

Winner: Julie Delphin, Qantas

Highly commended: Marie-Chantal Labreche, Air Canada

Sales Technique Award

Winner: Jane Owen, bmi baby

Highly commended: Samantha Harper, Easyjet

Product Merchandising Award

Winner: Anthony Carson, First Choice Airways

Highly commended: Angela Kwok, Cathay Pacific

Product Knowledge Award

Winner: Zita Flanagan, Aer Lingus

Highly commended: Luke Boulton, bmi

Effective use of the PA Award

Winner: Inge van Sweevelt, Virgin Express

Highly commended: Kamini Chouhan, Kenya Airways

Team Award

Winner: Naoko Kondo and Chikako Okita, All Nippon Airways

Best Cabin Crew Incentive Programme

Winner: MyTravel Airways

Onboard Sales Motivator Award

Winner: Chris Byrne, Aer Lingus