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Nuance reacts to Vancouver disappointmentNuance reacts to Vancouver disappointment
Tina Milton
13-Oct-2005
The Nuance Group expresses its determination to build its business in North America despite the loss of its Vancouver contract from 2007
Incumbent duty-free operator at Vancouver International airport The Nuance Group has expressed disappointment that it failed to retain the duty-free concession at the airport, following its defeat to Aldeasa/HMSHost in a closely-fought tender.Nuance Group CEO North America Richard Rendek said: "We have assessed the value of this concession with the benefit of 10 years of on-site experience along with the assistance of our international colleagues, and put forward a very competitive bid. Therefore even though we are disappointed, we believe our team put forth a very intelligent and well thought out qualitative and quantitative submission."
However, Nuance remained upbeat with regard to further opportunities to expand in North America. CEO Roberto Graziani said: "We are committed to aggressively pursuing new growth opportunities in North America."
Nuance has been the duty-free operator at Vancouver since 1996 and will continue to operate there until the end of its concession term, which expires on May 31 2007.
Nuance's other operations in North America include the duty-free concession at Toronto Lester B Pearson International airport. It recently won contracts to run retail at airports in Houston and Fort Lauderdale.
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(15-Jul-2005) - The Nuance Group sold the first of the five bottles of L'Esprit de Courvoisier it is offering at its Vancouver International store last month
(1-Nov-2005) - CANADA. Airport authority Vancouver International airport (YVR) has dismissed claims that it encouraged high financial bids in the tender to run duty-free at the airport
(25-Sep-2006) - Aldeasa will begin duty-free operations at Vancouver International airport three months early to ensure renovations on existing shops will coincide with the opening of the new international wing
(15-Sep-2005) - CANADA. Competition for the duty-free contract at Vancouver International airport will be fierce as two more international operators confirmed their participation in the tender
(1-Apr-2002) - CANADA/US. The Nuance Group has been awarded contract extensions at the North American airports of Toronto, Calgary and Washington DC.