ISPY celebrates sales crew achievements
4-Feb-2008
The world’s best-selling airline sales crew were recognised last Friday at the culmination of the week-long Inflight Sales Person of the Year event
The 2008 Inflight Sales Person of the Year (ISPY) awards ceremony was held at the Park Inn hotel near London Heathrow airport on February 1, honouring the world’s best airline sales people. Gulf Air’s Anjali Righton won the Global Inflight Sales Person of the Year award, while First Choice Airways was presented with the ISPY Airline of the Year award, for “developing a sales crew culture”.
Righton’s award capped a good night for Gulf Air. Cynthia Lazatin was named the overall winner in the Rest of World (outside of UK and Ireland) competition, with Clenito Pinto highly commended in the Rest of World Product Knowledge award.
The full list of sales crew awards, which are decided by a judging panel headed by ISPY co-founders Ray and Christine Martin, are below.
In the separate ISPY Management awards, which were presented on January 31, Scorpio Distributors was chosen by airlines as Supplier of the Year, with Premier Portfolio, Alexander Bottega and Mars highly commended. Suppliers voted First Choice Airways as the Airline of the Year, with Aer Lingus, Jet2.com, Thomas Cook Airlines and Singapore Airlines highly commended.
For more on the ISPY awards and event, see DFNI February, out soon.
Rest of World awards
Product knowledge
Winner: Imani Klaveren, Surinam Airways
Highly commended: Clenito Pinto, Gulf Air
Highly commended: Clenito Pinto, Gulf Air
Effective use of the PA
Winner: Joana Tenente, Air Transat
Highly commended: Karen Yip Wei See, Singapore Airlines
Highly commended: Karen Yip Wei See, Singapore Airlines
Product Merchandising
Winner: Vincent Poncin, Emirates Airline
Highly commended: Jody Park, Northwest Airlines
Highly commended: Jody Park, Northwest Airlines
Selling with emotional intelligence
Winner: Pia Tiainen, Finnair
Highly commended: Yan De Thieulloy, Air Canada
Highly commended: Yan De Thieulloy, Air Canada
Regional winner
Cynthia Lazatin, Gulf Air
UK and Ireland awards
Effective use of the PA
Winner: Paul Johnson, Virgin Atlantic Airways
Highly commended: Amy Marklew, Flybe
Highly commended: Amy Marklew, Flybe
Product Merchandising
Winner: Louise Chisholm, Jet2.com
Highly commended: Nicola Higson, Jet2.com
Highly commended: Nicola Higson, Jet2.com
Product Knowledge
Winner: Michelle Elsey, Thomas Cook Airlines
Highly commended: Noreen McVeigh, First Choice Airways
Highly commended: Noreen McVeigh, First Choice Airways
Selling with emotional intelligence
Winner: Julie Brooks, bmibaby
Highly commended: Kim Thompson, Aer Lingus
Highly commended: Kim Thompson, Aer Lingus
Regional winner
Jo Whinder, Thomas Cook Airlines
Global awards
Sales Motivator of the year: Valerie Kelly, Aer Lingus
ISPY Airline of the year (for developing a crew sales culture): First Choice Airways
Overall Global Inflight Sales Person of the Year: Anjali Righton, Gulf Air
Management Awards
Supplier of the year (as voted by airlines)
Winner: Scorpio
Highly commended: Premier Portfolio, Alexander Bottega, Mars
Highly commended: Premier Portfolio, Alexander Bottega, Mars
Inflight Retailer of the year (as voted by suppliers)
Winner: First Choice Airways
Highly commended: Aer Lingus, Jet2.com, Thomas Cook Airlines, Singapore Airlines
Highly commended: Aer Lingus, Jet2.com, Thomas Cook Airlines, Singapore Airlines
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(4-Jul-2007) - Travel Retail Training (TRT) has revealed details of its plans for ISPY 2008
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(4-Nov-2003) - UK/INTERNATIONAL. This year?s Inflight Sales Person of the Year (ISPY) event, to be held from November 26?28, has attracted a record number of delegates from companies involved in inflight retail.
(18-Feb-2008) - Gulf Air’s Anjali Righton won the Global Inflight Sales Person of the Year award

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