Add to Favorite
Magazine 
Magazine
Happy to sign, seal and deliverHappy to sign, seal and deliver
10-Oct-2001
When Mark Riches joined BAA as retail director of Heathrow two and a half years ago he was ?staggered? at the lack of logistical support for the airport?s retailers. But it is hoped the situation will now quickly improve, thanks to the opening of BAA?s Heathrow Consolidation Centre (HCC).
Article Preview:
?An airport store may be well designed, staffed and merchandised, but if its logistical support is poor, it is likely to run into problems. Empty shelves are a constant worry........
Login To Read More | Subscribe To Read More
Your Comments On This Article
Related Stories
Articles bearing the symbol 
require subscription.
(15-Jan-2002) - BAA has announced the appointment of Chris Woodruff as the company?s new retail director for London Heathrow airport. He succeeds Mark Riches, who becomes managing director for World Duty Free Europe (WDFE).
(16-Oct-2001) - UK. BAA Heathrow retail director Mark Riches has been appointed managing director of World Duty Free Europe. He replaces Steve Knott who left last month.
(4-Jan-2002) -
(30-Sep-2004) - A new store in London Heathrow terminal one is to raise the standard for customer service in beauty, says World Duty Free CEO Mark Riches
(15-Oct-2004) - As revealed on Raven Fox website RavenFox.com, World Duty Free (WDF) has opened a new fragrances concept at London Heathrow terminal one. CEO Mark Riches told DFNI that the concept would focus on customer service, with a high level of consultant support