Changi extends staff incentives

15-Oct-2006

SINGAPORE. The Civil Aviation Authority of Singapore (CAAS) is examining submissions for a tender seeking a project consultant to develop its Quality Service Incentive Management Scheme, set up in 1995 to reward excellent service from frontline concession staff

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The partner will be responsible for interviewing customers at airport outlets, preparing reports on the quality of service and issuing incentive vouchers to winning participants.

The contract to manage the

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