Asia/Pacific airports take top ACI awards

Seoul Incheon airport finished first, Kuala Lumpur second and Singapore Changi third in the Best Airports Worldwide category. The rankings are based on the results of about 200,000 questionnaires completed by passengers in 2007. The survey reflects passengers’ immediate appraisal of 34 airport service factors from check-in to departure. The official awards ceremony will be held on April 1 at a gala dinner in Shanghai during the two-day ACI conference on customer service and facilitation.

Programme director Craig Bradbrook said of Asia/Pacific’s clean sweep: "At Incheon the management team takes pride in delivering quality airport service and sees it as being part of the overall tourism value chain.

"At Kuala Lumpur, the management team has pursued a ‘world class service’ an objective firmly supported by a strategy that puts quality service first and which has dovetailed with Malaysia’s ‘Visit Malaysia 2007’ tourist campaign.

"Third-placed Singapore Changi has pursued a determined quality objective for 20 years, working hard to build a reputation that has become synonymous with excellence, and has regularly introduced new services to improve the offer to their customers. These are key factors that ensure top performance levels year on year."

Southampton, Incheon and Halifax airports received the Airport People Award. Regional awards went to Dallas Fort Worth in the US and Tel Aviv in the Middle East.