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Alpha bets on staff and serviceAlpha bets on staff and service
12-May-2008
Despite tough trading conditions at two of its flagship locations, Delhi Indira Ghandi and Colombo Bandaranaike airports, Alpha Asia is convinced that a continual focus on customer service and staff motivation will yield results. Gavin Lipsith reports
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(13-May-2008) - The company has launched a new customer service project aimed at turning customers into advocates at Colombo Bandaranaike airport
(1-Oct-2006) - Although most companies will expound the importance of keeping staff motivated, few launch into the task with the same verve as Alpha Airports Group
(20-Jun-2007) - - Acquisition to be completed soon - Alpha and Aldeasa offers strong tactical fit - Questions remain over future of Alpha flight catering and central senior management
(28-Mar-2007) - The retail joint venture has commenced its operation at Indira Gandhi International airport
(29-Nov-2007) - The two companies teamed up earlier this month to run the two-day outward bounds training event, Go Johnnie Go, in Sri Lanka