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As he moves into his new role as head of Maxxium Global Travel Retail, Erik Juul-Mortensen reflects on the evolution of the travel-retail market during his career in the drinks industry to date and outlines the challenges ahead

Swiss travel retailer Dufry Group has enjoyed strong sales in the past 18 months following the introduction of a new growth strategy. John Gallagher talks to CEO Julián Díaz, COO José Antonio Gea and CFO Xavier Rossinyol about how the company plans to maintain this success rate

Online editor Emily Pacey looks at some of the biggest stories featured on ravenfox.com this quarter

Fragrance and cosmetics

Liqour

Tobacco products

Confectionery

Gifts & electronics

Fashion & accessories

Jewellery & watches

Zürich airport authority Unique has confronted the problem of declining passenger numbers to report retail revenue growth over the past two years. It is now poised for a boom as traffic returns. Head of real estate and marketing Peter Eriksson speaks to Gavin Lipsith about opportunities in Switzerland and participation in India's first greenfield airport privatisation projects

The EU's 10 newest states—Greek Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia and Slovenia—have enjoyed growing numbers of tourist visitors since becoming members in May 2004. And the introduction of low-cost flights has boosted tourism to these destinations further. Sandra Newman reports

French department store Printemps goes to some lengths to welcome its foreign visitors. International sales executive Caroline Vezolles explains what this entails to Eluned Woollven

As the London Heathrow terminal five project takes shape Tina Milton offers a sneak preview of the design strategies that are steering retail developments at the location

Recent statistics support the World Tourism Organization's view that travellers are becoming more resilient to the threat of terrorism. Data for destinations that have suffered terrorist attacks in the past few years indicate that tourism markets have recovered relatively quickly

It's not store penetration that's the problem with sales levels at airports, argues RFH Consumer Insight president and CEO Ian Cesa, it's the selection offered

Should operators be making more of upcoming domestic fashion brands in travel-retail? Kevin Rozario looks at the factors governing their approach to nurturing niche labels

As he moves into his new role as head of Maxxium Global Travel Retail, Erik Juul-Mortensen reflects on the evolution of the travel-retail market during his career in the drinks industry to date and outlines the challenges ahead

Airport caterers often face the same challenges as airport retailers. But there are big differences between what airports want and the attitudes of consumers. TRI assesses how the market is evolving and what dynamics will drive it in future. By Dermot Davitt

Listening to consumers has long been a crucial undertaking for travel retailers and airport authorities wanting to make a strong statement with their retail offer. Now, as Mastercard International economic advisor Asia Pacific Yuwa Hedrick-Wong points out to Eluned Woollven, the call for attention to customer demand is stronger than ever

Virgin Atlantic Airways is rolling out a programme of new promotions following a review of its passenger profile. Lorna Strickland talks to the retail team about the airline's plans for the coming year and its ability to respond to change

Japanese department store Takashimaya is famous in its homeland. But how does the company cater to its international visitors at its Tokyo flagship? Eluned Woollven finds out

While restrictions on tobacco marketing get tighter each year, some companies are stepping up their innovation to find new ways to communicate with customers. Gavin Lipsith examines some of the strategies travel-retail suppliers are using to boost sales

Online editor Emily Pacey looks at some of the biggest stories featured on ravenfox.com this quarter

As TFWA gears up for another World Exhibition, Eluned Woollven speaks to CEO Andrew Ford about this year's event and how he feels the show is evolving to keep pace with developing trends in travel-retail

Fragrance and cosmetics

Liqour

Tobacco products

Confectionery

Gifts & electronics

Fashion & accessories

Jewellery & watches

Despite the chilly weather the ninth ASUTIL conference, which was held in Buenos Aires in September, proved a great success and reflected the growing optimism in the Latin American industry. John Gallagher reports

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