TRI repoorts on some of the themes raised at the ACI Airport Business conference in Miami in October. Can more information about travelling consumers help all three parties to enjoy mutually beneficial partnerships and finally end their differences?

Welcome to the December/January issue of TRI

Guest columnist for this issue is Aer Rianta International?Middle East managing director John Sutcliffe, who argues that the travel-retail industry should place more emphasis on and investment in high levels of customer service

Facing a year of stagnation, Abu Dhabi Duty Free found a way to turn what could have been a disaster into a template for future success. John Rimmer talks to managing director Mohamed Mounib

A round-up of the latest products in travel-retail

Investment in new fleets and a willingness by operators to innovate onboard suggest that Middle East airlines have a strong faith in the future. Jill Dunning reports

Now on the verge of completing its ambitious plan for expansion, Dubai's BurJuman mall gives travel retailers some inspirational food for thought

TRI takes a look at a few of the airport developments under way in the fast-growing Middle East market

Middle Eastern travel retailers came out fighting after a tough spring. Given the pace of expansion in the region's aviation business, sales growth looks assured

As Dubai Duty Free celebrates its 20th year in the business with a host of sales records, managing director Colm McLoughlin explains the unique challenges of trading in the Middle East

With Saudi Arabia set to make its duty-free debut, Eluned Jones talks exclusively to the Presidency of Civil Aviation about its plans

Confectionery has become one of the main drivers of penetration in airport retail. Dr Ian Cesa looks at the factors behind its popularity with travellers

Middle East operators discuss why confectionery is booming and suppliers explain how close working relationships are behind the success

TRI assesses the mood among confectionery suppliers and profiles some of the leading launches due to hit the shelves in 2004

Fashion and colour are increasingly important to the world of writing instruments. Lorna Strickland looks at how image-conscious suppliers are changing the face of the category in travel-retail

Welcome to the December/January issue of TRI

A ground-breaking agreement at Cairo International terminal one is part of a plan to turn the airport into one of the Middle East's leading hubs

TRI repoorts on some of the themes raised at the ACI Airport Business conference in Miami in October. Can more information about travelling consumers help all three parties to enjoy mutually beneficial partnerships and finally end their differences?

Raven Fox online editor Gavin Lipsith analyses headline stories on TRI website travelretailworld.com

Dubai Duty Free has been included in URS' global benchmarking project for the first time. Ivo Favotto argues that it is setting new standards for the industry

Guest columnist for this issue is Aer Rianta International?Middle East managing director John Sutcliffe, who argues that the travel-retail industry should place more emphasis on and investment in high levels of customer service

A round-up of the latest products in travel-retail