?Let?s get back to business.? This hardy statement has become the mantra of industries everywhere. But companies serving the travel-retail industry are well aware that getting back to normal is going to take a lot more than self-determination. Adele Wolstenhulme finds out how operators and suppliers are coping with the shock and confusion following the events of September 11

Journeying by sea from the UK on a short hop to Europe will never be the same again?or so P&O North Sea Ferries would have us believe. Travelling consumers used to the less-than-luxurious cross-channel ferry experience are getting more than they bargained for onboard the new super cruiseferry. Eluned Jones reports

The company's five combined passenger/freight vessels gross retail sales of £12m ($17m)

Last year there were almost 4m passengers on the North Sea routes and six carriers.

London Heathrow airport?s growth has been phenomenal. But that is its problem. With the airport looking to increase its passenger traffic from 64m to 80m, retail director Mark Riches is pinning all his hopes on T5. And, as Joe Bates discovers, he believes travel-retail will benefit enormously from the brand new terminal

When Mark Riches joined BAA as retail director of Heathrow two and a half years ago he was ?staggered? at the lack of logistical support for the airport?s retailers. But it is hoped the situation will now quickly improve, thanks to the opening of BAA?s Heathrow Consolidation Centre (HCC).

Tel Aviv Ben Gurion International airport?s new terminal was one of the most eagerly-awaited travel-retail locations in the Middle East. But not everything has run smoothly for terminal three.

The battle lines are drawn. The Travel Industry Association of America (TIA) is on a mission to rebuild consumer confidence in travel to the US.

The travel-retail industry is not renowned for appealing to the more mature shopper. But, argues Colin Nicholson, as the world?s population gets steadily older it is time retailers recognised the opportunities presented by the over-50s

The findings of this Horizon Research Corp study of the ageing population should make any retailer, but especially travel retailers, sit up and take note.

Israeli travelling consumers are fundamental to the retail success enjoyed by Tel Aviv Ben Gurion International airport. And their spend is more crucial now than ever, with the opening of terminal three on schedule and inbound tourism at a standstill following the terrorist attacks on the US. Joe Bates reports

The tragic events in New York, Washington and Pennsylvania on September 11 have produced a situation unprecedented in world history. A combination of approaching recession and an imminent war on terrorism takes us into uncharted waters as far as international travel is concerned. GMC Research presents a special report

Millennium?s Kevin Lavery, has some pointers on what to do, and what not to do, when targeting the older market

After snapping up Hawaii-based retailer Liberty House in July, Macy?s West once again joins its duty-free neighbour from San Francisco?s Union Square. But having rescued the bankrupt department store, does Macy?s plan to use it to go head-to-head with DFS Galleria? Adele Wolstenhulme travels to San Francisco for an exclusive interview with Macy?s West ceo Jeremiah J Sullivan

The timing couldn?t have been worse for Macy?s West to pull luxury retailer Liberty House out of bankruptcy.

The travel industry has survived war and terrorism before. Colin Nicholson looks at how the security issues raised in the past month will affect travel-retail, and reckons that, once again, it will make a come-back

This year was one of the best on record for BAA at Pittsburgh International airport?that is, until September 11. Like every other US airport retailer, BAA suffered as passenger numbers went into free fall. But they are starting to bounce back, as Adele Wolstenhulme discovers from BAA USA regional director Mark Knight

Got something to sell? Sex used to do the trick. But as we become ever more blasé, the fashion and beauty trendsetters of today are embracing a more hardcore movement with ?porno-chic?. Is this style of advertising the way forward, asks a TRI special correspondent?

Travel-retail was not high on the priority list of Iceberg?s senior management. But that strategy is fast becoming a thing of the past since Asian travelling consumers took a shine to the brand. Eluned Jones talks to general manager commercial Ezio Carretta

There?s no business like shoe business?not in travel retail anyway. The logistical demands placed on airport shoe retailers are immense, as Kevin Rozario discovers

Fashion companies have long criticised travel-retail environments as a poor imitation of their downtown counterparts. Some refuse to enter the channel because they are not convinced of its desirability. But, asks Kevin Rozario, are we reaching a stage where brand image is being taken more seriously by the industry?

?Wake up airports. It?s not just a bunch of showcases. These retailers should be experience brokers." So says BDG McColl Retail and Leisure strategic business development director Jill McArdle.

Worn by movie stars and catwalk models, Wolford tights are the crowning glory of the lingerie world. So why are they only finding their way into travel-retail now and is the industry ready for their sophisticated, non-frilly image? Kevin Rozario reports

In the past couple of years Wolford has moved from being a lingerie and hosiery company to offering ready-to-wear collections?all based on its core skill of complex knitting.

Organic wine has a presence in travel-retail?not that you would know it. Given rising global demand for environmentally friendly products, Jamie Ambrose asks why wine producers aren?t waving the green flag of promotion to attract more travelling consumers

He is the supersleuth of the drinks industry?a walking, talking encyclopaedia when it comes to a subject he loves. Who is he? Val Smith, managing director of specialist research company, International Wine & Spirit Record. Eluned Jones went on his trail

Given his extensive experience of researching the liquor market, TRI asked Val Smith, managing director of IWSR, where he felt drinks companies were falling down in terms of doing their own qualified research to track trends.

Alpha Retail's status as the UK's largest regional airport retailer is reinforced this year with prize concession gains at Manchester airport. The man charged with choosing the right bottles for the shelves across this diverse business is liquor and tobacco buyer Martin Bowley. He talks to Joe Bates

Senior executives in the world of luxury goods have to face tough economics at some stage in their careers. That?s a fact of life in business. But not one of them could have prepared for the aftershocks of the terrorist attacks on September 11. Here, the top management of powerful luxury goods companies serving travel-retail, explain how they will find that all-important consumer spend. By Neena Dhillon

An understanding of the whole passenger experience is vital when designing the airport environment. But the picture gets more complex when designers have to break down that experience to suit individual passenger tastes. In a special guest column for TRI, Steve Collis of John Herbert Design Partnership gives his impression of what excites the ?luxury consumer

Middle Eastern beauty house Amouage, said to produce the most valuable fragrance in the world, is coming to Europe to reconcile the flavour of The Arabian Nights with the sophistication of European tastes. Jane Labous reports on its journey from east to west

V&S Vin & Sprit in Stockholm has announced the formation of V&S Global Duty Free and Travel Retail, a commercial unit that will take full responsibility for customer relations in travel-retail.

 ?Duty-free is a fly on the wall that many would happily swat given half a chance?  By TRI publisher Martin Moodie

The occasionally sterile world of the beauty counter has been rejuvenated by some  alternative brands with all the subtlety of a girl?s own comic. But, as Jane Labous finds out, it?s been such a success that everyone wants to get in on the act

TRI profiles up-and-coming brands from Benefit to Urban Decay

Erwin Broeren has recently joined Henri Wintermans Cigars as duty-free/travel-retail manager marketing Europe. He tells TRI how important family and friends are in his life together with his personal ambitions for his company.

People moves and news from the travel-retail industry

This year?s ASUTIL conference was held in the world?s sun, sea and samba capital?Rio de Janeiro. Despite the gloom surrounding the region?s economies, delegates enjoyed a stimulating event with an upbeat Brazilian flavour

In the first of a new monthly column exclusive to TRI, Arthur Andersen director of airport services Ivo Favotto asks why arrivals duty-free still has such a limited global presence

The Tax Free World Association (TFWA) has called on the travel-retail industry to remain calm as this month?s TFWA World Exhibition approaches.

Etienne Aigner has embarked on an ambitious travel-retail expansion programme in the key markets of South Korea and China.

Bvlgari insists that strong first-half results indicate the brand has the strength to cope with the expected downturn in business following last month?s terrorist attacks in the US.

The Forum of Private Business (FPB) has prepared guidelines for retailers on handling the new euro currency and how to detect forged notes.

Raven Fox and TRI are pleased to announce a new consumer research alliance with Los Angeles-based company Horizon Research and Consulting.

Little Switzerland, the Caribbean-based speciality retailer, has agreed to the construction of a Tiffany boutique in its Barbados store. Plans for the store layout are still being fine-tuned.

Aer Rianta International has sizeable travel-retail operations in Canada and the Middle East?two locations severely affected by last month?s terrorist attacks in the US. But director-general Eamon Foley remains upbeat. Joe Bates reports

One month on and the after-effects continue to wreak havoc with global industries, despite the nearly unanimous call for a return to ?business as usual?. But things will never be the  same for the airline industry?used, as it was, as a weapon in the terrorist offensive.

Huge job losses in aviation have led many to assume that the travel industry faces a sustained downturn. But a few canny analysts and operators disagree. Colin Nicholson examines the grounds for their optimism

Respected Japanese make-up artist Shu Uemura accepted L?Oréal?s proposal of a partnership last November as part of a strategy to turn his brand into a global concern. Almost a year later, the two companies are constructing a plan for steady advancement both in Japan and further afield. TRI travels to Paris to find out more. Exclusive: by Neena Dhillon

In the tradition of other prestige Japanese cosmetics brands, Shu Uemura has the ability to evoke fierce loyalty among its customers. Enter one of the company?s Japanese cosmetics or nailcare boutiques, and be prepared for the rainbow effect of colours and shades on offer.

Shu Uemura has steadily progressed outside its home market since the first product launch in 1967. But there is still an air of mystery surrounding the brand.

Estée Lauder Travel Retailing is pressing ahead with a packed launch season this Autumn, despite its decision to withdraw its stand presence at TFWA World Exhibition later this month.

Isabella Rossellini, creator of Lancaster Group?s Manifesto fragrance and make-up collection, flew into Waikiki last month to promote her cosmetics range, as part of a special DFS Manifesto Week.

Pashmina supplier Tashia has increased its travel-retail presence this month with the opening of a stand-alone corner at Hong Kong International airport.

German cigarette manufacturer Reemtsma has introduced a merchandising unit developed specifically for its premium brand Davidoff.

The airline industry will be reeling for years to come following the devastating blow dealt by terrorists on September 11. Does this mark the end of inflight retail, a business that has always struggled to make a name for itself in the global travel-retail stakes? Joe Bates reports

In part two of a three-stage professional consumer research study, TRI journeys from Las Vegas to Los Angeles to interview a cross-section of the top five international travelling groups passing through LAX. The surveys are sponsored in part by Allied Domecq Duty Free and conducted in collaboration with Horizon Research Corporation

The travel-retail division of Mars?Masterfoods?has a new corporate identity. From January, the division will be known as Masterfoods International Travel Retail (MITR).

Safilo Group?s international duty-free division has out-performed the group with net sales up 64% in the first half of 2001.

UK stock disposal and volume purchasing firm Brennan Atkinson plans to build its duty-free business at this month?s TFWA World Exhibition.

Kraft Foods will be launching its Twist Gift Box exclusively to duty-free at Cannes this month.

ADDF director of new product development Paul Nash told TRI. ?The innovation agenda at Allied remains key. Transforming the duty-free liquor environment into something considerably more exciting for the traveller remains a key focus."

Hong Kong-based Evan Holdings has signed a worldwide marketing and sales agreement with fashion brand Thierry Mugler and French leathergoods manufacturer Carre?Royal.